Refund Policy

1. What you are buying

Our products are digital subscription passes (weekly, monthly or yearly) that give you access to the Service for the period you paid for, verified by a license key we issue after payment. There is no physical product.

2. Your cancellation rights

• Cancel anytime. You can cancel before the next renewal from the Paddle customer portal (link on your receipt). You keep access until the end of the period you already paid for.
• No auto-refund for mid-period cancellation. Because access continues through the paid period, cancelling does not refund the current period — it only stops the next payment.

3. Statutory withdrawal (the 14-day right)

If you are a consumer in a jurisdiction that grants a 14-day right to withdraw (such as the EU, EEA or UK), you usually have 14 days from purchase to change your mind. For digital content supplied to you immediately, that right is lost once supply begins with your acknowledgment and consent — because we deliver your license instantly after payment, the withdrawal right is used up as soon as your license is issued.

Where the right still applies, we will refund within the period required by law.

4. Refunds and what happens to your license

• When a refund is processed through Paddle, it reaches us as a refunded transaction and your license is revoked immediately — you will no longer be able to use the Service.
• Refunds are returned to the payment method used at checkout, within the timeframes Paddle sets.
• Duplicate or mistaken charges are refunded in full.

5. How to request a refund

Start from the Paddle customer portal on your receipt, or contact Paddle support with your transaction ID. If your issue is about the Service itself (for example a technical fault that stopped you using it), email support@pennyinny.party with your order details and we will work with you — which may include a replacement or a refund through Paddle where appropriate.

6. Contact

Questions about refunds: support@pennyinny.party.